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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Francis Schaefer

August 7, 2026

5  out of  5
rating by Francis Schaefer
"I've been with State Farm since 1975. This office since 1979 when Mike was running it. His daughter Susan took over, and I've not had any problems. My claims have been taken care of right away. They have always been good on advice on how to handle things. Good people. Thank you!"
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Nicole B.

August 7, 2026

4  out of  5
rating by Nicole B.
"I've been really happy with my experience at State Farm. The team is always kind, helpful, and easy to work with. They make everything straightforward and stress-free, and I always feel like I'm in good hands. Great customer service all around!"
We responded:
"Thanks so much for the great review, Nicole! We’re happy to hear you had a positive experience with our team here in Newberg. "
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Account Email

August 3, 2026

5  out of  5
rating by Account Email
"Susan and her team were super helpful in explaining my options for car insurance coverage and getting me a substantially lower rate than what I had before!! I’ll be saving so much this year 😁"
We responded:
"Hi Account, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Susan Schibel, Your State Farm Agent "
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Paula Runnells

July 27, 2026

5  out of  5
rating by Paula Runnells
"We have had State Farm with Susan Schibel for forty five years. We have had several claims, and all have been handled personally by them.And to our complete satisfaction without any problems. They are dependable and easy to work with and I love that they're local.We can stop by and chat with them whenever we want."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Newberg insurance team. "
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Christine Chouinard

July 10, 2026

5  out of  5
rating by Christine Chouinard
"I have been very happy with state farm insurance. They are the best."
We responded:
"Christine, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Susan Schibel’s Team here in our Newberg office. "
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Teresa Hutchens

July 8, 2026

5  out of  5
rating by Teresa Hutchens
"Always warm, friendly, professional and knowledgeable. I would recommend them to anyone and everyone"
We responded:
"We are grateful for your 5-star review, Teresa! Thanks for taking a moment to share your positive rating of State Farm Agent Susan Schibel’s Team here in Newberg . "
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Kameron Duling

July 7, 2026

5  out of  5
rating by Kameron Duling
"Ive been with State Farm since 2015 I’ve never had a better experience then what I have with State Farm, they make you feel like you matter and take amazing care of you 😊"
We responded:
"We are grateful for your 5-star review, Kameron! Thanks for taking a moment to share your positive rating of State Farm Agent Susan Schibel’s Team here in Newberg . "
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Mikell Benham

July 2, 2026

5  out of  5
rating by Mikell Benham
"Very friendly staff , Knowledgeable about the insurance industry, easy to work with does whatever they can to make sure that you get what you need for the least amount of money. I highly recommend this agency and Susan Schibel."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Mike C

July 1, 2026

5  out of  5
rating by Mike C
"Great customer service. Always happy to answer any questions I have regarding coverage. Cheryl always polite and laughs at my stupid jokes. Thank you so much! 🤪"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Susan Schibel’s Team. "
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Lydia Zimmerman

June 30, 2026

5  out of  5
rating by Lydia Zimmerman
"Top notch customer service, friendly helpful and excellent communication!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Eric hirschmann

June 30, 2026

5  out of  5
rating by Eric hirschmann
"Always promt and very helpful. Best customer service!"
We responded:
"Thank you so much for the 5-stars, Eric! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Susan Schibel’s Team anytime."
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Heidi Mount

June 29, 2026

5  out of  5
rating by Heidi Mount
"Susan Schibel and her team are the best in Newberg. If you want insurance, she goes over all the options and we love her recommendations. Great price on car insurance, home owners insurance, life insurance, umbrella insurance, etc. Our tenants all use her for rental insurance. The Home owners Association use State Farms to cover the property. Impecable Service! Highly recommend Newberg State Farm. We have used her service for decades."
We responded:
"We appreciate your review, Heidi. We are so happy that you had such a wonderful experience with State Farm Agent Susan Schibel’s Team here in Newberg ! "
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Dale Mount

June 29, 2026

5  out of  5
rating by Dale Mount
"Susan Schibel at State Farm’s Newberg is the best. We have worked with her about 25 years. We have done home owners insurance and all kinds of things using their services. She goes over lots of options, great at explaining things, and helps us make the best decisions. Thank you!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Bobbie Gunn

June 26, 2026

5  out of  5
rating by Bobbie Gunn
"I called in to update my coverage and it was taken care of immediately.."
We responded:
"Thank you so much for the 5-star rating, Bobbie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Michael Gaumer

June 22, 2026

5  out of  5
rating by Michael Gaumer
"I have been a happy customer of Susan Schibel State Farm insurance since her dad Mike Olberding had the business in 1990’s , Susan has continued the wonderful personal service , I can not recommend Susan Schibel State Farm Insurance’s higher , great people"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Susan Schibel’s Team. "
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Rodney Robbins

June 22, 2026

5  out of  5
rating by Rodney Robbins
"I have done business with these people for 30 years. They are great to work with and the front seat staff is so personable and helpful. I strongly recommend them."
We responded:
"Wow, thank you for the 5-star review, Rodney! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Peggy Hall

June 20, 2026

5  out of  5
rating by Peggy Hall
"It is my sincere privilege and honor that i share my experience with Susan Schibel, her associates and family in continuing with the same insurance agency I had with her father Mike since the late 70's, (yes, the late 1970's!). Along with my grown children, family and friends, we heve continued with Susan's family agency not only for auto, life and property insurance coverage, it is because of their integrity, trust, honesty and the character of their commitment in providing the best insurance coverage options. Even though we no longer live in Newberg, we have continued with Susan Schibel's agency and never left. It is our GO TO insurance agency. TRUST is vital to ANY relationship. I come from.a family of Marines. Trust IS important, especially for our own safety, as well as for those we hold near and dear. Susan Schibel and her associates are a "family" of individuals with excellent customer service, who possess integrity, who care, and are committed in doing the right thing by guiding and helping others, and in sharing their knowledge of insuramce options available.
Thank you all at Susan Schibel Insurance Agency!!! Bless you all!!!
Peg"
We responded:
"We are grateful for your 5-star review, Peggy! Thanks for taking a moment to share your positive rating of State Farm Agent Susan Schibel’s Team here in Newberg . "
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Janell Walker

June 17, 2026

5  out of  5
rating by Janell Walker
"Susan Schibel and her team are always very friendly and there to answer questions and take care of you anytime without an appointment. They know the insurance industry to well meet our needs for homeowners and auto insurance. I highly recommend her office for your insurance needs."
We responded:
"Thank you so much for the 5-stars, Janell! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Tom Lee

June 16, 2026

5  out of  5
rating by Tom Lee
"I would highly recommend this agent to anyone. Her office is very responsive, professional and knowledgeable. The staff is great and willing to assist. They answer their phones and return calls the same day."
We responded:
"Thank you Tom!! We appreciate you!"
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Sawyer Hinkle

June 16, 2026

5  out of  5
rating by Sawyer Hinkle
"Everyone in the office is extremely nice, helpful, and knowledgeable. Would absolutely recommend this office for any customer."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Susan Schibel’s Team. "
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Ann S

June 16, 2026

5  out of  5
rating by Ann S
"I highly recommend Susan Schibel and her team for your insurance needs. Their customer service is outstanding!
Five “S” words that match their Five “Stars:”
1. Sincere
2. Stellar
3. Stupendous
4. Superb
5. Supportive"
We responded:
"Thanks so much for the amazing review, Ann! We really appreciate your support here in Newberg . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Tami Dunn

June 15, 2026

5  out of  5
rating by Tami Dunn
"Susan and her staff are always efficient and knowledgeable. They make you feel they are there to help you with your insurance needs."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Susan Schibel’s Team. "
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Blaine Greenway

June 10, 2026

5  out of  5
rating by Blaine Greenway
"I cannot recommend Susan Schibel's Statefarm enough! Her team is consistently friendly, responsive, kind, and genuinely personable every time I reach out. They always take the time to answer my questions clearly, help me work through my coverage, and do whatever they can to help me find the best deals, rates and options for my needs. :)

Everyone I’ve interacted with, from the insurance agents to the front desk assistants, has been lovely and easy to talk to. Insurance can often feel like a headache, but this fantastic team makes the whole process feel much easier and manageable, which is all I could hope for from my Agent. They truly go above and beyond, and I’m very grateful for the care and support they provide. They absolutely have my recommendation as a go-to insurance office!!"
We responded:
"Blaine, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Susan Schibel’s Team here in our Newberg office. "
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Gregory Corder

June 10, 2026

5  out of  5
rating by Gregory Corder
"Very friendly and knowledgeable people"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Newberg to know that you had such a wonderful experience with us here on State Farm Agent Susan Schibel’s Team."
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Patrice “P” Killingsworth

March 13, 2025

5  out of  5
rating by Patrice “P” Killingsworth
"I have been with Susan/State Farm for a few years now & they’ve made every change with my policy seamless. They always seem to have great rates & are professional. Thanks for all that you do! 😊"
We responded:
"Thank you, Patrice! We appreciate you and are so glad you've had a positive experience with our office. Thank you for trusting us with your insurance needs! "